Terms & Conditions

Terms & Conditions

Effective Date: July 2026

Welcome to AMMAE. This website is owned and operated by Sri Kalyani Foods. By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About Us

AMMAE is a brand of Sri Kalyani Foods, engaged in the manufacture and sale of wholesome food products. We are committed to providing high-quality products and a seamless shopping experience through our online platform.

2. Acceptance of Orders

All orders placed on our website are subject to acceptance and product availability.

We reserve the right to accept, decline, or cancel any order at our discretion in situations including, but not limited to:

  • Product unavailability

  • Pricing or technical errors

  • Incomplete or incorrect customer information

  • Suspected fraudulent or unauthorized transactions

If your order is cancelled after payment, any eligible refund will be processed in accordance with our Refund Policy.

3. Product Information

We make every effort to display accurate descriptions, images, ingredients, and product information on our website.

However:

  • Product images are for illustrative purposes and actual packaging, colour, or appearance may vary slightly.

  • We may update packaging, labels, or product design from time to time without prior notice while maintaining product quality and compliance.

  • Minor variations in natural food products may occur due to seasonal or ingredient differences.

4. Pricing & Offers

  • All prices displayed on the website are in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Promotional offers and discounts are valid only for the specified period.

  • Unless explicitly mentioned, multiple offers, discounts, or promotional codes cannot be combined.

5. Order Modifications

Customers may request changes to an order before it is processed for dispatch.

Once an order has been packed or dispatched, modifications, cancellations, or changes to products or delivery address may not be possible.

Our customer support team will make every reasonable effort to accommodate requests received before dispatch.

6. Delivery

We work with reliable logistics and transport partners to deliver orders across India.

Estimated delivery timelines are provided for customer convenience and may vary depending on:

  • Delivery location

  • Product availability

  • Weather conditions

  • Transport disruptions

  • Public holidays

  • Other unforeseen circumstances

While we strive to deliver every order within the estimated timeline, delivery dates and times cannot be guaranteed.

7. Delivery Address & Recipient Details

Customers are responsible for providing accurate delivery information, including the recipient's name, address, contact number, and PIN code.

AMMAE shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Incorrect Products

We take utmost care in packing every order.

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by contacting our customer support team.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photographs of the product and packaging

  • A brief description of the issue

After verification, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Failed Delivery Attempts

If delivery cannot be completed due to reasons such as:

  • Incorrect address

  • Recipient unavailable after reasonable delivery attempts

  • Incorrect or unreachable contact number

  • Refusal to accept the order

additional delivery charges may apply for re-dispatch, where applicable.

10. Duplicate Orders

If multiple identical orders are placed unintentionally, our team may contact the customer for confirmation.

If we are unable to reach the customer within a reasonable time, we reserve the right to process, combine, or cancel duplicate orders based on operational feasibility.

11. Responsible Use

By using this website, you agree not to:

  • Provide false or misleading information.

  • Attempt fraudulent transactions.

  • Misuse promotional offers.

  • Interfere with the operation or security of the website.

We reserve the right to suspend or refuse service where misuse or fraudulent activity is reasonably suspected.

12. Intellectual Property

All content available on this website, including text, images, logos, graphics, product names, designs, and other materials, is the property of Sri Kalyani Foods or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, AMMAE and Sri Kalyani Foods shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Our liability, if any, shall be limited to the value of the product purchased.

14. Right to Refuse Service

We reserve the right to refuse or discontinue service, cancel orders, or restrict access to our website where necessary to protect our customers, business operations, or comply with applicable laws.

15. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will always be published on this page, and continued use of the website constitutes acceptance of the revised terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please feel free to contact us.

Sri Kalyani Foods

Customer Care: +91 80081 88288

WhatsApp: +91 80081 88288

Email: support@ammae.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM (IST)