Cancellation & Refund Policy

We strive to provide the best possible shopping experience for every customer.

Order Cancellation

Orders may be cancelled before they are processed for dispatch.

Once an order has been packed or shipped, cancellation may not be possible.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Please share:

• Order number

• Photographs of the product

• Photographs of the outer packaging

• Brief description of the issue

Our team will verify the request and provide an appropriate replacement or refund wherever applicable.

Refund Process

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Non-Returnable Products

For food safety and hygiene reasons, products that have been opened, partially consumed, or improperly stored after delivery cannot be returned unless they were damaged or supplied incorrectly.

Order Refusal

Orders refused at the time of delivery without a valid reason may not be eligible for refund of shipping charges.